FREQUENTLY ASKED QUESTIONS
What's included in the consultation?
The consultation is 60-90 minutes of in-home time with designers Julianne and Toni. During the consultation, we like to see the entire home, no matter what the project focus is, so we have a full understanding of your style. We'll walk through your space, take measurements, and provide ideas on layout, furnishings, and ideal design aesthetic. We'll also answer any questions you have about your project.
After the consultation, you'll receive a detailed scope outlining the design hours needed to achieve your goals for the project.
Please note, the consultation fee is non-refundable and is not applied to any future design hours.
Where do you source products?
For our full service clients, we source from our trusted trade partners in order to design a high-quality and one-of-a-kind space.
We visit both Atlanta market and High Point in order to constantly surround ourselves with the newest furniture, textile, and accessory lines. We love to use these pieces in our client’s homes.
For our Design Day clients, we source retail only so they can be in full control of the ordering process.
Do I get your trade pricing?
We are fortunate to have spent many years developing wonderful relationships with so many talented vendors, and we love incorporating custom and one-of-a-kind pieces to make every design unique.
Our prices are competitive with retail and we manage the entire ordering process for you. If we can’t beat the retail price, we’ll provide you with the details to purchase on your own.
*Please note, this does not apply to our Design Day service. Design Day only includes retail items.
Can you use my existing pieces?
While we do our best to incorporate heirlooms and antiques into your design if they are compatible with your design goals, we cannot guarantee that your existing pieces will work with the overall aesthetic.
Will you work with my contractor?
Yes, however we prefer to work with the trusted and vetted professionals we have used time and again.
When working with client-provided contractors, additional time may be required by the design team for contractor coordination and supervision.
How long does it normally take to complete a full service project?
The design portion of the full service process typically takes between 4-6 weeks. Once the design is approved, products are ordered, and any necessary work has begun, we'll provide shipping and completion timelines from our vendors, which can be anywhere from 12-20 weeks, or longer. When your home is ready for soft furnishings, we'll coordinate your installation day and all the moving pieces to pull off a big reveal.
A full service furnishing project can take anywhere from 4-7 months, while a renovation or new build project can take a year or more.
How long does shipping usually take?
Wholesale, and even some retail furniture, can take 6-10 weeks or longer for production, and then another 8-12 business days for shipping. During COVID, deliveries and timelines may change unexpectedly and without notice.
Custom drapery and pillows take between 6-8 weeks for production once all fabrics have been received, and upholstered items can take anywhere from 8-12 weeks.
Because of the lead times that are typical with our full service projects, we recommend scheduling your consultation right away to confirm your spot on the design calendar so we can meet your deadlines.
Will you put my room together?
Our full service design clients love the big reveal on their installation day. Our New Construction and Design Day services do not include an installation or styling.
For our full service design projects, we coordinate the white glove delivery, hire the handyman to hang curtains, art, and lighting, and are on site to place all furnishings and accessories to complete your space.
What if I want to add on to my scope?
We absolutely LOVE when our clients want to keep working with us in other areas of their home! There is no greater compliment.
If you would like to add on to your project, we'll continue to work through your initial scope, and the new scope will be placed into a new contract with a new start date.
We know once you see the design for your first project, you'll be excited and eager to tackle more. Through our experience, we know how overwhelming it is for clients to have multiple projects going at once. It is also easier to manage the budget when we focus on completing one scope of work at a time.
